Do You Require the Recipient’s Phone Number?

When placing an order, we kindly ask that all customers provide us with a working, local phone number for the recipient in case of delivery issues.  It is not uncommon for recipients to be away from home/out of office at the time that an initial delivery is attempted, and having a valid contact number is beneficial when it comes to informing them as to the whereabouts of their package if, for example, the package was left on their front porch, with the front desk/concierge or with a neighbor in their absence.  We understand that some packages are intended to be surprises; please be assured that we will only phone the recipient if it is absolutely necessary.

If for any reason the delivery cannot be made, the driver or service provider will contact the recipient in an attempt to salvage the delivery and/or make alternative arrangements (although sometimes it is inevitable for a package to be returned to our warehouse, at which point subsequent re-delivery charges may be incurred).

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