Help & Answers
Frequently Asked Questions
Find answers about our products, customization, delivery, and what to expect when your gift arrives.
Pet Gifting
Ordering a Gift for a Dog or Cat
Mutts & Mousers creates pet gift baskets for dogs, cats, and the people who care for them. Our gifts may include treats, toys, accessories, bakery-made items, personalized messages, and optional additions for pet owners.
Pet birthdays are one of our most popular occasions, but our gifts are also suitable for new pets, milestones, thank-you gifts, celebrations, and meaningful moments of support.
Yes. Mutts & Mousers offers gifts for both dogs and cats. Where customization is available, you can provide details about the pet so the gift can better reflect the recipient.
Some gifts include or allow optional additions for pet owners. These items are intended to make the gift feel complete for both the pet and the person receiving it.
Customization
Custom Dog & Cat Gifts
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Yes. Our custom builder allows you to create a gift around a specific dog or cat. You can share details such as the pet's name, species, occasion, personality, and preferences so the gift feels more personal and appropriate.
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Not every gift needs to be fully custom. You can choose from ready-made pet gift baskets or use the custom builder when you want a more personalized gift for a specific pet or occasion.
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Helpful details include whether the gift is for a dog or cat, the pet's name, size, age, occasion, personality, and any preferences. These details help guide the gift toward something suitable and thoughtful.
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Yes. Personalized messages are included so the recipient understands the sentiment behind the gift when it arrives.
Bakery & Product Quality
Treats, Toys, and Pet-Appropriate Items
Yes. Mutts & Mousers has in-house bakeries, and many of our gift baskets include bakery-made dog treats prepared specifically for gifting.
Depending on the gift, bakery items may include decorated cookies, dog treats, and pet-safe chocolate-style treats. Available items may vary by basket and availability.
Items intended for pets are selected with pet-appropriateness in mind. We avoid low-quality filler and novelty-driven products, focusing instead on practical treats, toys, and accessories suitable for dogs or cats.
No. Our gifts are designed for gifting and enjoyment, not for medical or veterinary purposes. If a pet has allergies, sensitivities, or dietary restrictions, the owner should review the product details before ordering.
Delivery
Canada-Wide Delivery and Same-Day Service
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Yes. Mutts & Mousers delivers pet gift baskets across Canada, making it possible to send gifts to dogs, cats, and pet owners nationwide.
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Same-day delivery is available within the Greater Toronto Area and Greater Vancouver Area for eligible gift baskets. This option appears at checkout when eligible.
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Hand delivery is available in the Greater Toronto Area and Greater Vancouver Area. Other orders are prepared and delivered according to the available delivery options shown at checkout.
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Available delivery options are confirmed during checkout based on the delivery address, selected gift, and eligible service area.
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Yes. Use the Order Tracking page to check the latest available status for your Mutts & Mousers order.
Gift Arrival
Presentation, Messages, and Substitutions
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Each gift is prepared and presented as a complete pet gifting experience. Gifts arrive fully prepared, with items arranged for the recipient and a personalized message included.
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Alcohol may be included only for pet owners where available and permitted. Alcohol is never intended for pets and is kept separate from pet-focused items.
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Because items are subject to availability, substitutions may be made when necessary. In all cases, we ensure the overall intent, value, and pet-appropriateness of the gift are maintained, using our judgment to deliver a thoughtful and well-prepared basket.
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No. When substitutions are required, the goal is to maintain the purpose, presentation, and overall value of the gift while keeping it appropriate for the pet and occasion.