Privacy Policy

Last updated: June 6, 2026

Mutts & Mousers operates this website, muttsmousers.ca, including related information, content, features, tools, products, and services, in order to provide visitors and customers with an online shopping, gifting, customer support, and order fulfillment experience (the “Services”). This website is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit or use the Services, make a purchase, place an order, send a gift, use customer support tools, check order status, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can reasonably be linked to you, a recipient, or another individual.

Contact details, including name, billing address, shipping address, recipient address, phone number, and email address.
Order and transaction information, including products viewed, added to cart, purchased, customized, cancelled, returned, or otherwise requested, along with order history and transaction details.
Payment information, including payment method details, payment confirmation, billing information, fraud review information, and related transaction data. Payment card information may be processed by Shopify, payment processors, or other payment service providers.
Recipient information, including the recipient’s name, delivery address, phone number, building or unit details, company or location details, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a gift order.
Pet and customization information, including information you choose to provide about a dog, cat, or household pet, such as pet name, pet type, breed, size, age, preferences, occasion, theme, product preferences, or details used to prepare a custom or personalized gift.
Gift-message information, including personalized greeting messages, card messages, notes, sender names, recipient names, and other message details you choose to include with an order.
Delivery information, including delivery area, requested delivery date, same-day delivery eligibility, courier or delivery status, delivery instructions, and order tracking information.
Account information, including username, password, account preferences, saved addresses, settings, and related account details, if account features are used.
Customer support information, including information you provide through the Contact Us page, support widget, order status widget, phone support, or other communications with us.
Device and technical information, including IP address, browser type, device type, operating system, network connection, referring URLs, cookie identifiers, and similar technical information.
Usage information, including information about how you interact with the website, product pages, checkout, customer support tools, order tracking tools, emails, and other Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you visit the website, create an account, place an order, send a gift, use the custom gift builder, submit a gift message, contact customer support, or otherwise provide information to us.
Automatically through the Services, including through cookies, pixels, tags, analytics tools, server logs, and similar technologies.
From Shopify and other service providers that help operate the website, process payments, manage checkout, support fraud prevention, fulfill orders, provide analytics, or deliver customer support.
From fulfillment providers, couriers, delivery partners, customer support providers, technology providers, marketing partners, and other third parties where permitted by law.
From recipients or other individuals who contact us about an order, delivery, gift message, or customer support matter.

How We Use Personal Information

Providing, Operating, and Improving the Services

We use personal information to operate the website, provide the Services, process orders, manage checkout, process payments, maintain customer accounts, provide product information, improve website functionality, and support the online shopping experience.

Order Fulfillment and Delivery

We use buyer and recipient information to prepare, customize, fulfill, and deliver pet gift baskets, dog and cat gifts, bakery-made treats, toys, accessories, owner add-ons, and related products. This may include using recipient names, delivery addresses, phone numbers, delivery instructions, building details, gift messages, and order details to coordinate fulfillment and delivery across Canada.

Gift Orders, Recipients, and Personalized Messages

Because Mutts & Mousers is a gifting website, buyers may send products to recipients other than themselves. We collect and use recipient information only as reasonably needed to prepare, deliver, support, and communicate about the order. If you provide a gift message, we use that message to prepare the greeting card, gift enclosure, packing details, or other presentation elements connected to the order.

Custom Gift Builder and Personalization

We may use pet details, occasion details, theme selections, preferences, product choices, and other customization information to prepare or support custom dog gifts, cat gifts, multiple-pet gifts, pet-and-owner gifts, or related personalized orders.

Alcohol or Regulated Products

Where alcohol or other regulated products are available, they are intended for pet owners only and never for pets. We may use personal information to confirm eligibility, support compliance with applicable requirements, coordinate fulfillment, and provide delivery or customer support related to regulated products.

Perishable and Bakery-Made Products

Some products may include bakery-made, fresh, or perishable items. We may use order, delivery, and recipient information to coordinate preparation, timing, fulfillment, delivery, substitutions, and customer support for these products.

Customer Support and Order Status

We use personal information to respond to questions, provide order updates, address delivery inquiries, support use of the order status widget, assist with product selection, handle customization requests, and communicate with customers or recipients when needed.

Marketing and Advertising

We may use personal information for marketing, advertising, remarketing, promotional communications, analytics, and audience measurement where permitted by law and based on your communication preferences and applicable consent requirements.

Security, Fraud Prevention, and Website Protection

We use personal information to help authenticate accounts, process payments securely, detect or prevent fraud, investigate suspicious activity, protect the website, enforce policies, and maintain the security and integrity of the Services.

Legal, Compliance, and Business Purposes

We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, maintain business records, and protect our rights, customers, recipients, service providers, and others.

How We Disclose Personal Information

We may disclose personal information as reasonably necessary for the purposes described in this Privacy Policy, including:

With Shopify, which hosts and supports the ecommerce website, checkout, store functionality, and related Services.
With payment processors, fraud prevention providers, checkout providers, and financial service providers as needed to process payments and transactions.
With fulfillment providers, in-house or affiliated fulfillment teams, couriers, delivery partners, shipping providers, and logistics providers as needed to prepare, pack, deliver, track, and support orders.
With customer support providers, order status tools, support widgets, communication providers, and technology providers that help us respond to customer and recipient inquiries.
With marketing, analytics, advertising, email, SMS, and technology service providers where permitted by law.
With service providers that help operate, maintain, secure, improve, or analyze the website and Services.
With affiliates or companies within our corporate group for business operations, fulfillment, support, reporting, or administrative purposes.
With third parties when you direct us, request us, or consent to disclose information.
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, transfer, sale of assets, or similar corporate event.
When required or permitted by law, legal process, regulation, court order, government request, or to protect rights, safety, property, or the integrity of the Services.

Relationship with Shopify

This website is powered by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide ecommerce platform services, checkout functionality, payment-related services, security, fraud prevention, analytics, and related platform functionality.

Shopify may also process personal information in accordance with its own privacy practices and applicable agreements. You can review Shopify’s privacy information through Shopify’s own published privacy resources.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, support checkout, analyze website use, improve the Services, provide security, and support advertising or marketing where permitted by law.

Your browser or device may allow you to manage cookies or similar technologies. If you disable certain cookies, some parts of the website, checkout, customer support tools, or order tracking features may not function properly.

Third-Party Websites, Apps, and Links

The Services may include links to websites, apps, tools, or platforms operated by third parties. These third parties may have their own privacy policies and practices. If you access third-party websites or tools, you should review their privacy and security policies. We are not responsible for the privacy practices of websites, apps, or services that we do not control.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate steps.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, support deliveries, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business operations.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, portability, restriction, withdrawal of consent, or objection to certain processing activities.

To exercise privacy rights that may be available to you, please contact us using the contact methods listed on this website. We may need to verify your identity before responding to certain requests. Some information may be retained where required or permitted by law, including for order records, fraud prevention, legal compliance, dispute resolution, or legitimate business purposes.

Managing Communication Preferences

You may opt out of promotional emails using the unsubscribe option included in those emails. We may still send non-promotional messages related to your account, orders, delivery, customer support, order tracking, product availability, or other transactional matters.

International Transfers

We may transfer, store, access, or process personal information outside the province, territory, state, or country where you live, including in Canada, the United States, or other jurisdictions where Shopify, service providers, affiliates, or technology providers operate. Personal information may be subject to the laws of the jurisdictions where it is processed.

Complaints

If you have concerns about how we process personal information, please contact us through the Contact Us page on this website or through the available customer support methods. We will review privacy-related complaints and respond where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations. When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above.

Contact

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact Mutts & Mousers through the Contact Us page on this website, use the website support widget, or call customer support at 888-887-4284.